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Mary Wisniewski Consumer Risk Slows, Reports TransUnion

Although consumer risk continues to grow, its pace is slowing.

TransUnion’s Credit Risk Index released today showed that the growth rate of U.S. consumers' risk began to plateau toward 2009's end. TransUnion defines risk as the weighted average probability of 90-day delinquency, or worse, for consumers in a region compared to the nation.

In the fourth quarter of 2009, the Index inched up to 129.67 from 129.29 in the th
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Added by Mary Wisniewski on March 17, 2010 at 11:00am — No Comments

Mary Wisniewski What’s the Deal, Vendors?

Offering a trial of your latest product? Shaving off a few bucks from the price of your software? Let us know. Send technology deals and discounts to mwisniewski@royalmedia.com for possible coverage on CT.net, and its sister e-newsletter, The Source. Continue

Added by Mary Wisniewski on March 17, 2010 at 10:00am — 2 Comments

Mary Wisniewski TEC Services Debuts Analytics Service

Collections consultancy TEC Services Group, Inc. announced its debut of TEC Analytics, an offering that aims to improve clients’ skiptracing efforts. How? By arranging the clients’ sources into a champion/challenger-driven waterfall that helps show agencies how their vendors are performing. To get this job done, TEC will use the data exchange and workflow management offerings from DataRose.

“Today, profitable d… Continue

Added by Mary Wisniewski on March 15, 2010 at 12:30pm — No Comments

Martin Ervin Incentive-Based Consumer Collections

Incentive Based Consumer Collections

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Added by Martin Ervin on March 14, 2010 at 3:00pm — 2 Comments

jim thorpe call recording

looking for a company that can provide both inbound and outbound call recording. I am currently using convergent and they are always going down. i already have a dialer and software company , my dialer calls and global calls are recorded, its the manual calls that my collectors make that i need recorded. i hope this helps.
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Added by jim thorpe on March 12, 2010 at 1:30pm — 9 Comments

Michelle Dunn Social Networking

In 2010 I am stepping up my online presence, and attending more virtual events and joining and networking on social networks to save on expenses and travel.

If anyone wants to connect on other social networks, please join me on

LinkedIn:

http://www.linkedin.com/in/creditmd

Twitter:
http://twitter.com/DunnMich Continue

Added by Michelle Dunn on March 12, 2010 at 11:32am — No Comments

Mary Wisniewski Joe Forehand to Become First Data’s Interim CEO

Credit card processor First Data Corp. announced yesterday that Joe Forehand will serve as its chairman and interim chief executive, replacing Michael Capellas. Capellas is departing First Data to become a senior advisor at private equity firm Kohlberg Kravis Roberts & Co.

Forehand, a former chairman and chi… Continue

Added by Mary Wisniewski on March 12, 2010 at 9:30am — No Comments

Erin Jacobs ISO 27001 and 27002: What is under the hood?

There seems to be much confusion over the ISO27001 (ISMS) and the ISO27002 as well as which standard receives certification versus just external audit validation. Below is a peek under the hood of both standards, and for simplicity purposes, the ISO27002 is certified against the ISO27001.

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Added by Erin Jacobs on March 11, 2010 at 4:35pm — 13 Comments

Mary Wisniewski CT.net Breaks 2,000 Members

Time to mix and mingle it up: CT.net now houses more than 2,000 members. And we can't thank all of you -- our members -- enough for such support. We've learned a lot from these online conversations, including some amazing one-liners, and we look forward to seeing how the conversations continue to unfold.

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Added by Mary Wisniewski on March 11, 2010 at 1:00pm — 3 Comments

Mary Wisniewski Unscripted: A Journey of Risk-Based Collections

ORLANDO, Fla. — In the early stages of the recession, and after a series of acquisitions leading to legacy technology ownership, electricity and national gas provider National Grid knew it had to get a better grip on its copious amounts of data if it wanted to improve collection efforts.

As such, the nation’s second-largest utility set out more than a year ago to implement a risk-based collections strategy that filters customers who… Continue

Added by Mary Wisniewski on March 11, 2010 at 11:30am — No Comments

Mary Wisniewski Energy Savings: Utilities Quicken Smart Grid Deployments

ORLANDO, Fla. – As delinquencies soar and the unemployment rate hugs 10%, utilities are pushing energy conservation to customers as one revenue relief possibility for both parties. And on the eco-friendly technology front, utilities are increasing their focus on smart grids, a two-way digital communication between utilities and customers that offers real-time electricity usage data.

“The future relies on the smart grid,” said Janet Covington, manager of payment and credit serv… Continue

Added by Mary Wisniewski on March 11, 2010 at 11:00am — No Comments

Mary Wisniewski RevQ Launches Monthly Collections Webinars

What’s going on? It can be really hard to know, especially when it comes to ever-changing technology. Often, vendors cite one of their greatest challenges as conveying latest product news and industry trends to clients.

One way to communicate? Webinars. And this week, RevQ Inc., a government software provider, announced it will hold monthly webinars to help government collectors develop strategies that aim to improve collec… Continue

Added by Mary Wisniewski on March 11, 2010 at 10:00am — No Comments

Tom McHale Gary Moore Named Associate Partner at The Intelitech Group

Gary Moore Named Associate Partner at The Intelitech Group

Collection industry ve

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Added by Tom McHale on March 10, 2010 at 6:24pm — No Comments

Amy Field-Smith FDCPA and Other Consumer Rights Lawsuit Statistics, February 16-28, 2010

There were about 463 lawsuits filed under consumer statutes in the second half of February. Here is an approximate breakdown:

  • 384 Fair Debt Collection Practices Act
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Added by Amy Field-Smith on March 10, 2010 at 12:29pm — No Comments

Meredith Carlile IAT’s Hosted Services Provides Advanced Collection Services Unrestricted Access to Collection Success

Salt Lake City, Utah, March 9, 2010— Advanced Collection Services (ACS) keeps work locations flexible with IAT’s CT Impact Hosted Services. Collection agents can contact accounts via CT Impact from any location, which has improved ACS’ bottom line.

Peter Allen, Manager of ACS, recognized the rural location of the office in Lewiston, Maine can make commuting difficult for the growing agency of 11 employees. Using CT Impact’s Hosted Broadcast Messaging, Allen has created a virtual office… Continue

Added by Meredith Carlile on March 9, 2010 at 11:45am — No Comments

Mary Wisniewski LiveVox Releases High Balance Call Upgrades

The latest enhancements coming from hosted-dialer provider LiveVox Inc. center on high balance accounts by allowing users to schedule and accomplish account callbacks during dialing campaigns. Users can dial up to 30 numbers per account.

“Productivity and compliance are concerns for all firms, but we understand the differences between first- and third-party organizations or agencies that specialize in lower or higher balanced accounts. We then fo… Continue

Added by Mary Wisniewski on March 9, 2010 at 11:00am — 1 Comment

Mary Wisniewski Vocal Chords: Voice Plays Role in Hiring Collectors

Ursula, the sea witch, and My Fair Lady’s Professor Henry Higgins share at least one thing in common -- A fixation on someone’s voice. And for call center staffing, such a fixation can also play a prominent role, especially when making hiring decisions.

“When we’re on the phone, our voice says everything… Continue

Added by Mary Wisniewski on March 8, 2010 at 2:00pm — 2 Comments

Patrick Collection Process Wanted

V are expertize in PDL collections, looking actively for work so any intere
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Added by Patrick on March 7, 2010 at 12:49pm — No Comments

Mary Wisniewski CT.net Member Wins SC Twitter Award

Erin Jacobs, chief security officer at United Collection Bureau, Inc. and CT.net member, got a shout out on SC Magazine’s web site for her security Tweets.

SC, a publication for IT professionals, revealed her Twitter account scored her the title of one of fi
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Added by Mary Wisniewski on March 5, 2010 at 10:00am — 3 Comments

JJ Hornblass Watch Out, PayPal

As we shared a coffee this morning, an industry consultant and I were talking about how traditional banks had largely ceded online payments to PayPal. "Boy, they let that one get away from them," I said.

And then I saw this item. In just eight months, Cash
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Added by JJ Hornblass on March 4, 2010 at 11:55am — 1 Comment

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